Customer Service Advisor

Be a part of an upbeat, fastmoving team, helping to deliver excellent customer service. You will be required to use a variety of communication methods to ensure that when possible customer enquiries, payments and complaints are resolved at the first point of contact.

• Deal directly with customers queries either by telephone, electronically or in writing.
• Remain calm and polite at all times providing a professional and caring approach to each individual enquiry.
• To encourage feedback on services provided and recognise the changing needs of the service.
• Accurately record and update customer’s accounts on the in house system.
• Provide assistance to other departments.

• Oral and written communication.
• A professional and flexible approach.
• Excellent problem solving.
• Driven and positive.
• Ability to multi-task.

• Confidence, drive and enthusiasm.
• Fantastic interpersonal skills.
• A hardworking and personable individual.
• Motivated by helping others/achievements.