Customer Service Advisor

Job Description

Be a part of an upbeat, fast-moving team, helping to deliver excellent customer service. You will be required to use a variety of communication methods to ensure those customer enquiries are resolved at the first point of contact.

Your Responsibilities will include;

Deal directly with customer queries either by telephone, electronically or in writing. Remain calm and polite at all times providing a professional and caring approach to each individual enquiry.

To encourage feedback on services provided and recognise the changing needs of the service. Accurately record and update customer accounts using the in house system. Provide assistance to other departments.

Required Skills

• Customer service: 1 year minimum
• Oral and written communication
• A professional and flexible approach
• Excellent problem solving
• Driven and positive
• Ability to multi-task
• Education: GCSE or equivalent

What We Are Looking For

• Confidence, drive and enthusiasm
• Fantastic interpersonal skills
• A hardworking and personable individual
• Motivated by helping others/achievements

Benefits

• Casual dress
• Childcare
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership