JOB SPECIFICATION

Customer Service Advisor

Closing Date: Not Specified

Job Types: Full-time, Permanent

Salary: £18,000.00+ per year

Job Description

Be a part of an upbeat, fastmoving team, helping to deliver excellent customer service. You will be required to use a variety of communication methods to ensure that when possible customer enquiries, payments and complaints are resolved at the first point of contact.

Responsibilities

  • Deal directly with customers queries either by telephone, electronically or in writing.
  • Remain calm and polite at all times providing a professional and caring approach to each individual enquiry.
  • To encourage feedback on services provided and recognise the changing needs of the service.
  • Accurately record and update customer’s accounts on the in house system.
  • Provide assistance to other departments.

Required Skills

  • Oral and written communication.
  • A professional and flexible approach.
  • Excellent problem solving.
  • Driven and positive.
  • Ability to multi-task.

What we are looking for

  • Confidence, drive and enthusiasm.
  • Fantastic interpersonal skills.
  • A hardworking and personable individual.
  • Motivated by helping others/achievements.